Hermod MailSupport
Need help with Hermod Mail? Email us and we’ll get back to you.
Hermod Mail requires iOS 17 or later on iPhone and iPad. Please include your iPhone or iPad model, iOS version, the app version (Settings in the app), and the type of account (Gmail, Outlook, Yahoo, AOL, iCloud or IMAP). Never send us your password or app password. If you include message content, we use it only to answer you.
Connecting accounts
- Gmail and Outlook: tap Continue with Google or Continue with Microsoft and sign in on the provider’s own page.
- Yahoo and AOL: create an app password on your provider’s account security page, then enter your email address and the app password in Hermod.
- iCloud and other IMAP mail: use your provider’s IMAP/SMTP settings and an app-specific password if your provider requires one.
Hermod Pro
- New subscribers get 2 weeks of Hermod Pro free, then $7.99 a month or $49.99 a year in the US. Local prices vary, and the App Store shows your price and whether you’re eligible for the trial before you buy.
- Avoid being charged after the trial: cancel at least 24 hours before the trial ends in iPhone Settings → your name → Subscriptions.
- Restore: open Hermod Pro in the app and tap Restore Purchases, signed in with the same Apple ID.
- Cancel: iPhone Settings → your name → Subscriptions → Hermod Pro. For refunds, use Apple’s reportaproblem.apple.com.
Your data
- Remove one account: in Settings, swipe left on the account and tap Remove.
- Delete everything: Settings → Delete Account & Data erases all linked accounts, cached mail and Keychain tokens from your device.
- Revoke Google access: myaccount.google.com/permissions.
- Your mail stays with your provider. Deleting data in Hermod doesn’t delete mail from your account.